Webinar FAQ

Fees

ISTSS Members pay $45, Nonmembers pay $65 for the live or recorded version of the webinar.
 

What if I can’t attend the live webinars?

You can purchase a recorded version of each webinar, which will be available through the ISTSS website. Each recording will typically be available about a week after the completion of the live event. Earn continuing education credit by completing a quiz following the recording.
 

What is my time zone?

Webinars take place at noon Central time which means 1 p.m. Eastern time, 11 a.m. Mountain time, 10 a.m. Pacific time, unless otherwise indicated. For international time zone calculations: Convert the webinar time to your own time zone.
 

Who should attend an ISTSS webinar?

ISTSS webinars are for anyone working closely with mental health and trauma, including: psychiatrists, psychologists, social workers, nurses, counselors, researchers, administrators, victim advocates, clergy and journalists.
 

What technology do I need to do the live webinar?

ISTSS webinars can be heard through VoIP (Voice Over IP). This means a phone isn't required. Use the speakers and audio controls of your computer to hear the webinar. Download the instructions to learn more.

You will need a computer, and if you choose to call in, a phone line. When you register, you will receive an email that provides the dial-in phone number and a PIN. It will also have a Web link that will take you to a webinar page where you’ll view the slides as the presenter is speaking.
 

How will I get confirmation that I attended the live webinar?

When the webinar has finished, you will receive a link through email that will take you to an evaluation of the webinar. Completion of this evaluation is mandatory in order to receive continuing education credit. Once you complete the evaluation, you can print your certificate. If you are claiming Social Work credit, you must complete a quiz to receive the credit.
 

How do I view the recorded versions of the webinars?

When you purchase a recorded version, you will receive a link to the My Online Learning page. The webinars you purchased will be available to you once you log in. Click on the View Resources link to launch a video player that contains the audio synched with slides of the presentation.  When you have finished watching the webinar, return to the My Online Learning page and click on the associated Take Exam link.
 

Do I have to pay online?

No, you can download an order form and mail in a check or fax your order with a credit card payment. However, all orders placed directly through the ISTSS site are secure; your personal and credit card information is safe.
 

What is the deadline for registration?

Registration will close about 30 minutes prior to the webinar to ensure that all registrants receive dial-in instructions on time.
 

What does my registration fee cover?

Your registration fee for a live webinar includes one audio line, one set of materials (if the presenter provides them) and, if you purchased them, one evaluation for continuing education (CE) credits.
 

Can others attend with me?

An unlimited number of people can listen in on the webinar with you at your location, but only the person who registered can claim continuing education credits as the primary registrant.
 

How can additional participants claim CE credit if they viewed the webinar with me?

Additional credits will be available for $25 through the ISTSS web store immediately following the completion of each live webinar. Those participants purchasing additional credits will need to provide the order number given to the primary registrant at the time of their order. This number can be found in the primary registrant’s confirmation email.
 

Can additional participants claim CE credit if they viewed a recording of the webinar with me?

No, the webinar recording and associated continuing education credits are intended only for the person who purchased it.
 

Can I give my webinar login information to another person?

No, your registration entitles you to one phone line and one web connection only. Others can attend with you on the same phone line and computer; we encourage you to gather with your colleagues in a conference room, call in from a speaker phone and watch the webinar on a large screen. If others want to call in from a separate location, they must purchase a webinar registration for themselves.
 

Where can I find my order number?

The order number is found within the confirmation email for the purchase.
 

What if I experience technical difficulties while logging into a webinar that's about to start?

Contact ISTSS Headquarters at +1-847-480-9028. Ask to speak to an Education Administrator or another ISTSS staff person. We will put you in touch with a live person who can help.
 

During a webinar, I'm experiencing problems with my speaker phone, or I can't hear the presenter very well. What can I do?

ISTSS encourages you to test your phone and computer equipment a few hours before the webinar to make sure everything works as it should. Make sure the volume setting on your speakerphone is turned up to its highest possible level. ISTSS will do everything it can to eliminate technical difficulties within our control. Refunds will not be issued for technical issues unless they affect the entire participant group.
 

Can I cancel my webinar registration?

Cancelations will be accepted through end of business day, two days prior to each specific webinar. Registrants who cancel within that time will receive a refund, minus a $10 service fee. Cancelations received after that day will not be refunded. To cancel your registration, call +1-847-480-9028 or contact ISTSS. ISTSS is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups.
 

What CE is approved for these webinars?

• Association of Social Work Boards (ASWB)  Important Notice: If you have any unfinished courses for which you want to claim SW credit, you must do so by December 15, 2018. 

• American Psychological Association (APA)

• National Association for Alcohol and Drug Addiction Counselors (NAADAC)

• National Association of School Psychologists (NASP)

How much time do I have to claim CE credits for a live webinar?

You must claim your credits within 30 days of the webinar date. After 30 days, the credit evaluation will no longer be available.